I definitely recommend Carmen Pipitone, (regional operations manager) for any questions, issues, or guidance you may have. She was very sweet and informative fo... Read More

I definitely recommend Carmen Pipitone, (regional operations manager) for any questions, issues, or guidance you may have. She was very sweet and informative for us.

Easy to work Eileen to close out one of my units. Fairly seamless.

Edd did such a fantastic job. I was having such a fit, I couldn't log into my account so I could change my payment. She calmed me down and walked me through e... Read More

Edd did such a fantastic job. I was having such a fit, I couldn't log into my account so I could change my payment. She calmed me down and walked me through every step of changing my password and changing my payment. she was so understanding and extra helpful and I took soooooo much of her time. She must of thought I was the slowest person on planet earth. Thanks for all the greatest of great help EDD!!!!!!!

Raine did a great job assisting in getting my new unit set up!

Rose did an amazing job helping me decide which storage unit I needed!

Patricia was very helpful,courteous, patient and very nice. I appreciate her very much.

Aron did an excellent job in answering my question and making necessary changes.

Thank you Ruth for ALL your help today. She was very Friendly and Helpful.

Everyone is so nice and were very helpful and professional. I wish I knew how to spell the young ladies name that helped me at the very beginning and again at t... Read More

Everyone is so nice and were very helpful and professional. I wish I knew how to spell the young ladies name that helped me at the very beginning and again at the site. She is a lovely person and the way she treated me made me know that Helio Storage is the right storage for me. I will definitely be referring Helio Storage to my friend, family and clients. Thank you

Angela Aranas Was very helpful in closing out my unit. Very pleased with customer service

I had some questions during the online registration and payment process. I spoke with Sam and she could not have been more helpful and kind. This is the first ... Read More

I had some questions during the online registration and payment process. I spoke with Sam and she could not have been more helpful and kind. This is the first time I've rented a storage unit. I look forward to a continued positive experience!

Patricia was very helpful and will definitely be using their services again!

Website down. Contacted agent named JULIAN. She was very helpful and completed initial registration and unit rental.

This is the best storage unit I have used. Climate controlled, good security, very clean, and overall a good experience. Over the years have used a number of st... Read More

This is the best storage unit I have used. Climate controlled, good security, very clean, and overall a good experience. Over the years have used a number of storage units, and have had one broken into, but the security cameras and gate are functional and acting as a deterent here, and I feel it is much better protected than other locations

Helios Storage is a world-class and modern storage facility and is absolutely the best all-climate control storage in Hot Springs!!!

The facility itself is very nice and clean. My debit card had expired and my payment would not go through. I spoke with Jay and they were very helpful. It wa... Read More

The facility itself is very nice and clean. My debit card had expired and my payment would not go through. I spoke with Jay and they were very helpful. It was taken care of in minutes.

After initial entry issues the first few days that have been rectified, things have improved. There are still issues with customer service at the telephone numb... Read More

After initial entry issues the first few days that have been rectified, things have improved. There are still issues with customer service at the telephone number, but local management does not seem to be at fault and is working to resolve the situation, hence my edit of the previous post!

Great new building. Wish there was someone on site. On the phone most people were helpful and nice during my 4 months. Getting a unit and paying the monthly was... Read More

Great new building. Wish there was someone on site. On the phone most people were helpful and nice during my 4 months. Getting a unit and paying the monthly was easy but be careful when trying to move out. That process was not as easy. I Had to pay for an extra month bc I didn’t send the empty unit pics 3 days before?? ( I thought since I paid for the month I had until the end of the month to move out.) My new month happened to fall on a Monday. Moved out on Friday. Didn’t know how to upload the pics over the weekend so I called Monday morning to sort it out but Even though I had cleaned out the unit and returned the lock, before the end of my month, I was told since I used auto pay, which runs at 5 or 6 am (before they opened), before they received my pics, they said there was nothing they could do to refund or prorate? Seemed like a technicality but after 2 days of being switched between call centers I decided not to fight it and move on. So I Paid for an empty storage unit last month. (Still gave a good review of the facility). But now they’re trying to charge me again this month. I just received an email about my upcoming autopay bill. I have called 3 times, over 2 days, to try and close this account. I Finally talked with someone who was very helpful. Supposedly I’m officially moved out now.

Not sure where to start on this one. My mother and I both rented units via customer service by phone 4/25 @ 10:52 am CST. If you are the owner, Brandy is not my... Read More

Not sure where to start on this one. My mother and I both rented units via customer service by phone 4/25 @ 10:52 am CST. If you are the owner, Brandy is not my legal name, message me for the unit and account numbers to verify. We were given entry codes. After multiple attempts over two days, sitting at the entry gate, on hold with customer service for 24:40 minutes the second day and then the rep coming back, started talking and hung up on me, I waited at the gate to see if she would call back and she did not. I then went home and called them. They said they were contacting the gate company. Meanwhile, there were other livid customers pulling up with the same issue. I made multiple attempts over several days, spoke to several representatives, never saw maintenance they state is on site. Today, a contractor informed me from inside the gate, the code is a different number of digits than they are giving customers. I returned home, called CS spoke to Aljon, with his kids in the background, told him I needed a supervisor, due to the fact that there was already a trouble ticket, and he was probably not paid enough to listen to my comments, or had the capability to resolve my issue after my 8 phone calls and numerous trips. After 15:58 minutes on hold, I was suddenly given a temporary code. I pointedly asked if customers would be assigned individual codes, and how they would be informed of this, and was given a vague answer. I am leaving this information in this review to inform others, and also management and maintenance, there is obviously a communication problem with corporate, bad point of contact resolution with frustrated customers, and management does not know unless someone informs them. I have the dates, times, and names of every person spoken to. I can edit this positively at any time if these issues are addressed and will be happy to do so.

Have had storage units here for over a year now. Great customer service until today. Rep was very rude concerning an insurance issue that was clearly a problem ... Read More

Have had storage units here for over a year now. Great customer service until today. Rep was very rude concerning an insurance issue that was clearly a problem on their end, and then tried to insist that I pay for insurance because they never received my declarations page (which was uploaded to the link in the email they sent out). Don’t know how much longer I’ll be with this company since they clearly don’t value their customers.

Worst customer service Still trying to reach them They don’t want to close my account been on hold for 12 minutes now for the 3 time this morning.

Worst customer service

Rented a storage unit middle of January. By the end of January my code no longer opened the building. I called multiple times and was told, "You're the only o... Read More

Rented a storage unit middle of January. By the end of January my code no longer opened the building. I called multiple times and was told, "You're the only one having a problem." I've rented another storage building but I can't get them to open up the building so I can get my stuff out. It still hasn't been an entire month since I rented the unit and they want me to pay for another month. I might have to pay just to get my stuff back. No one at Helios will help. Update: I left this review and within a few hours my code was working again and I got a call offering a free month's rent. I declined.

Rented a storage unit middle of January. By the end of January my code no longer opened the building. I called multiple times and was told, "You're the only o... Read More

Rented a storage unit middle of January. By the end of January my code no longer opened the building. I called multiple times and was told, "You're the only one having a problem." I've rented another storage building but I can't get them to open up the building so I can get my stuff out. It still hasn't been an entire month since I rented the unit and they want me to pay for another month. I might have to pay just to get my stuff back. No one at Helios will help.