I have had a storage here for about 6 months. Did everything online when renting. It was super easy to complete. Spoke to customer service a couple times for he... Read More

I have had a storage here for about 6 months. Did everything online when renting. It was super easy to complete. Spoke to customer service a couple times for help with payments/setting up automatic payments. Spoke with Cherryl Anima today to schedule move out as I will no longer need additional storage. Cherryl was very helpful and made the process easy. I am pretty sure she helped me over the phone before. I would definitely use Rocket Self Storage Vista again and would recommend to anyone.

Patricia was an absolute doll and super helpful and was able to finish our transaction smoothly. Great job and happy birthday.

Princess Selgas gave me amazing customer service and made my move in process easy. I have multiple units here! ?????

Jasmine Gonzales gave very good customer service she stayed with me the whole time she helped me solve the problem I feel really comfortable with rocket storage... Read More

Jasmine Gonzales gave very good customer service she stayed with me the whole time she helped me solve the problem I feel really comfortable with rocket storage. I love the double security I feel like my stuff is safe here 100%

Patricia Aguiran was very nice and helpful during the whole sing up process with me. 100% recommend!

I have been renting storage here for over a year. Aron in customer service has been great. Always pleasant and courteous which is becoming more and more rare ... Read More

I have been renting storage here for over a year. Aron in customer service has been great. Always pleasant and courteous which is becoming more and more rare in a lot of companies. I definetly give her 5 stars. She goes the extra mile to help. Also, I love the 24 hour access, the extra security and the place is always clean. I would recommend this place for storage. Prices are a bit high in comparison but it has been worth the extra.but they should have all costs included instead of adding this and that to the monthly fee.

I have been renting storage here for over a year. Aron in customer service has been great. Always pleasant and courteous which is becoming more and more rare ... Read More

I have been renting storage here for over a year. Aron in customer service has been great. Always pleasant and courteous which is becoming more and more rare in a lot of companies. I definetly give her 5 stars. She goes the extra mile to help. Also, I love the 24 hour access, the extra security and the place is always clean. I would recommend this place for storage. Prices are a bit high in comparison but it has been worth the extra.but they should have all costs included instead of adding this and that to the monthly fee.

Ruth was very helpful and knowledgeable. She addressed all my concerns and answered all my questions. I'm very happy with the service. She went above and beyond... Read More

Ruth was very helpful and knowledgeable. She addressed all my concerns and answered all my questions. I'm very happy with the service. She went above and beyond.

Jasmin Gonzales was great for helping me with my unit move and all the benefits....I wish I can have her assist me each time...Great Job Jasmin

nothing bad to say, Nobel is very nice & helpful.

Very professional experience and very fair prices. Also very convenient just drive your vehicle next to a 1st floor storage. No hassle with elevators and 2nd 3r... Read More

Very professional experience and very fair prices. Also very convenient just drive your vehicle next to a 1st floor storage. No hassle with elevators and 2nd 3rd floor hassle. I recommend this storage facility.

The service that Rocket Storage provides for people that communicate with them is acknowledge and respectfully considered Mr. Kim this morning, obliged me by al... Read More

The service that Rocket Storage provides for people that communicate with them is acknowledge and respectfully considered Mr. Kim this morning, obliged me by allowing me to pay my bill the management he did check the notes to assure, of course, as due diligence should be expected to be sure that I have the information I was providing was accurate and we took care of everything. I know my stuff is safe and that I’m happy have the service. I have there at Rocket Storage and Mr. Kim this goes out to your special shout out your gentleman in a scholar and I love your professionals and customer service and that’s some. I’m glad management has kept you on board and have done the same as well. I can’t take anything from them as well so as a whole thank you Rocket Storage God bless and good day

Very easy to rent a space reasonable prices and love the hours 24 hours makes life a lot easier thank you Rocket I referred a friend already and he got a storag... Read More

Very easy to rent a space reasonable prices and love the hours 24 hours makes life a lot easier thank you Rocket I referred a friend already and he got a storage yesterday and loves it.

Great facility, clean and secure, on-line move in process, 24 hour access

Patricia helped me with my move in and was patient and very helpful. I strongly suggest talking with her to help with the move in.

This is a great storage.very helpful staff this place is super clean and ran super efficiently. I would highly recommend ROCKET STORAGE!

So far this place seems pretty cool. It is the only place with 24 hour access that I've found in N. Co. Except no bathroom. But, then again I haven't been there... Read More

So far this place seems pretty cool. It is the only place with 24 hour access that I've found in N. Co. Except no bathroom. But, then again I haven't been there yet during business hours, so there could be one in the office (idk).

Owner was really reasonable working with us during a misunderstanding and an incident caused by someone we had hired to help us move. He was very sympathetic an... Read More

Owner was really reasonable working with us during a misunderstanding and an incident caused by someone we had hired to help us move. He was very sympathetic and gave us no trouble at all when we explained the situation. I feel comfortable knowing my things are safe here too.

I was helped by a wonderful woman named "Irene". She was extremely proficient and assisted flawlessly for my needs. She is an asset to the company and if I were... Read More

I was helped by a wonderful woman named "Irene". She was extremely proficient and assisted flawlessly for my needs. She is an asset to the company and if I were to go to the Philappines(sp?). I would surely look her up ? Although she is married, she more than likely could set me up with one of her beautiful friends.....but I'm getting off topic... "Irene" helped me in every aspect that my needs dictated and I thank her again!

I called and got help right away and they helped me process a move in ASAP! Patricia was so quick and friendly. Post edit: This facility does not have anyone a... Read More

I called and got help right away and they helped me process a move in ASAP! Patricia was so quick and friendly. Post edit: This facility does not have anyone actually onsite so you cannot go and see the units prior. If that's okay with you then go for it. I went to see the unit and sadly it was not well maintained and had literally a million ants. Now does that mean all units at this facility do. Definitely not. But this unit was right up against a field where they clearly don't spray for ants. And I mean millions! I quickly called to cancel. Definitely just beware if you would like to look at units you cannot at this location.

I love that they are 24 hours. I have used them in the past, but recently they've tried to and have charged my cards WITHOUT my authorization and when I have tr... Read More

I love that they are 24 hours. I have used them in the past, but recently they've tried to and have charged my cards WITHOUT my authorization and when I have try to contact the office, via email, text and calls I get the call center. I leave voice-messges, reply to their emails they send to me and I get nothing but silence. How convenient. They are quick to charge your card but not to reply back to you. "They" say it's not on auto-pay and I KNOW it's NOT, so why do they feel it's fair game to run my cards without my approval? Nefarious business practices and unsatisfactory customer service. Call center said they'll have the same person investigate this issue, but it's like the government investigating itself - a vote of no confidence.

Went to my storage unit and there was a lock on it that was not mine or theirs. I have no transportation at this time, so I rely on help from others. I made an ... Read More

Went to my storage unit and there was a lock on it that was not mine or theirs. I have no transportation at this time, so I rely on help from others. I made an appointment with them to have the lock cut off. Again I had to find a ride. Waited 3 hours and called them 6 times. Was on hold for about 1+ hours with them and they hung up on me 3 times, once I was on hold for 30 minutes. This place is very unprofessional and every time I call they ask a million questions for security purposes. So you can imagine how pissed if I am right now. I will never rent from them again and I absolutely do not recommend using this place, there are plenty of storage places to rent from. I left after waited now 4 hours. I don’t know when I will get another ride there.

Bad bad experience. Some rude man came up and told me I couldn't have my door closed. I was changing clothes. I only needed to use this storage for about an hou... Read More

Bad bad experience. Some rude man came up and told me I couldn't have my door closed. I was changing clothes. I only needed to use this storage for about an hour a week. Am moving from Vista to Escondido. Have literally almost finished moving and now locked out for NO reason, and nobody to get a hold of! Strange place that is unreasonably up in your business and makes assumptions! I have literally been to my storage 6 times in a month and was almost out of here. Now the word will get spread, Do not rent **update** Spoke to someone on phone, they stated this time if I go back it will be unlocked. So let's give it a try and see if the Phantom locking has changed, and I can update the rating. Especially with 30 friends waiting to rate as well.

This is a bad storage. Very rude and un reasonable. Locked someone's storage for no reason with no explanation. Then you call and try to get a reason and nobod... Read More

This is a bad storage. Very rude and un reasonable. Locked someone's storage for no reason with no explanation. Then you call and try to get a reason and nobody seems to no anything. Avoid this place

?????????? NIGHTMARE ! NOT 24 HOURS!! EXTREMELY NOSEY, CONTROLLING, UNFRIENDLY, UN PROFESSIONAL ! Especialy 2 little maintenance men, Managers ? Munchkins. I wa... Read More

?????????? NIGHTMARE ! NOT 24 HOURS!! EXTREMELY NOSEY, CONTROLLING, UNFRIENDLY, UN PROFESSIONAL ! Especialy 2 little maintenance men, Managers ? Munchkins. I was sitting in my car directly outside my storage unit FOR 5 MINUTES (I'M ON DISABILITY FOR JUST HAVING BACK SURGERY NOT MOVING REAL FAST) on a 90 degree, EXTREMELY HOT, summer day with my car windshield shade in use. When 2, 5 foot tall men. They said they were management. One named Craig. Accosted me for having my windshield visor up on a hot day wanted to see my identification and know what I was doing there while I was seated directly outside my storage unit simply minding my own business ! I had only been there 5 minutes ! They said my remark was sarcastic because I said, "obviously I'm sitting outside my storage unit on a hot day with my visor up that's what they're made for." The two men threatened to kick me out saying they didn't like my attitude !? Given I'm 6 ft 4 in tall dealing with two 5 ft tall Napoleons !? My storage unit extremely organized not looking like a hoarding tweaker which they treated me like ! So if that's the way you like to be treatedated at your storage facility then this is the place for you ! If you like people RUDELY INVADING YOUR PRIVACY AND THREATENING TO THROW YOU AND YOUR BELONGINGS OUT OUT OVER NEXT TO NOTHING ... THEY CAN ALSO CHANGE YOUR GATE HOURS ON YOU IF THEY DON'T LIKE YOUR VOCABULARY THEY CAN SHUT DOWN YOUR 24 HOURS AT THEIR DISCRETION AND THEY EXERCISE IT SO IF YOU LIKE BEING MICROMANAGED THIS IS THE PLACE FOR YOU. THIS IS NOT A MIND YOUR OWN BUSINESS COME AND GO 24 HOURS ESTABLISHMENT THEIR MICROMANAGERS THAT WANT TO CONTROL YOUR EVERY MOVE. As of 07/29/24 with no explanation my gate code doesn't work ! I'm paid through till 08/16/24. No explanation other than the windshield visor in my car due 5 minutes. They are now keeping me from my belongings. With no ZERO EXPLANATION. As of yesterday I have no access to my belongings and cannot get in contact with a sight manager. All of their actions are done via Internet, cameras, and telephone. They are blocking my gate access from another state and hearsay from a maintenance person ! THIS CANNOT BE LEGAL ?? Sarah sight management works on a lap to from around the country. They blocked my access from some office elsewhere due to information (here say) from maintenance personnel. Unbelievable !

2 THUMBS DOWN I was unfairly EVICTED for putting a sheet up to block out the sun one day when going thru and repacking my things in storage i was given less tha... Read More

2 THUMBS DOWN I was unfairly EVICTED for putting a sheet up to block out the sun one day when going thru and repacking my things in storage i was given less than 24 hours to move all my stuff out. AND HARASSED AND KEPT GETTING LOCKED OUT IN THE PROCESS OF LEAVING. WOULD NOT RECOMMEND THIS FACILITY TO ANYONE...

The worst storage facility I have ever had the misfortune of being talked into by a pushy phone salesman (who had to get my card right away "to apply the discou... Read More

The worst storage facility I have ever had the misfortune of being talked into by a pushy phone salesman (who had to get my card right away "to apply the discount!") Its just a random piece of land some entitled and negligent person purchased and slapped up some tin shacks with wooden boards that have screws poking out everywhere and holes in the roof. The entrance to my unit was a solid one and a half inches higher than the crumbling asphalt road it was set on, and the tiny alleyway leading to it was sloped a good 30 degrees going downhill. I had to lay down a piece of sheet metal and get a running start to get up the lip and hope my cart doesn't topple over as it lurches from sideways to horizontal ground. Oh yeah and bring your own cart, because they have no such thing. Don't even think about bringing anything heavy, because there's no loading or unloading dock. You just park in the alleyway and hope someone doesn't have to go past you because you'll be clearing everything out to make way, since this place was built like a beehive. Obviously profit was the only consideration when building this hideous prison. You'll have a camera up your rear every move you make too, as well as monitoring equipment to track your every move. The little house thing with old yellow paper encrusted to the windows, yea that's an actual house. Like there's 2 gay midgets that live in there 24/7 and come out for like an hour a day, spend the rest of it watching the cameras and playing with each other. They charge this gross electric prius but won't let you plug into an outlet. Instead of coming out and handling business like you would hope from active on site management, they sit inside and press little buttons to make their speaker system make stupid noises and play pre recorded audio like it's some kind of video game. They'll pretend not to be in the little shack even though you see them park and waddle in and the lights are on. Absolute nightmare experience, you couldn't pay me enough to go back here. If this place could be flattened in favor of literally anything, even a crack house, the world would be a much better place.

Feels like they try and add any fee possible then if your late or even pay the day of they revoke your access the very day rent is due if it's not paid but then... Read More

Feels like they try and add any fee possible then if your late or even pay the day of they revoke your access the very day rent is due if it's not paid but then when you pay it they don't reissue access to the next day how convenient and then if your late they don't let you pay online as if they do everything in there power to not let you pay they make it a hassle to even pay for your unit

If I could give negative stars, I would. To enter the yard, you need a personal (but permanent) code. This code gets screwey,.dis-armed by computers as well as ... Read More

If I could give negative stars, I would. To enter the yard, you need a personal (but permanent) code. This code gets screwey,.dis-armed by computers as well as 2 staff members for all of this area. They lie cheat and steal

Beware leaving your items. Went to move out of storage and found this problem. No one notified us. All Rocket storage said your not getting a deduction in rent!... Read More

Beware leaving your items. Went to move out of storage and found this problem. No one notified us. All Rocket storage said your not getting a deduction in rent! Hope my items are safe. Obviously NO 24hr monitoring! This corner is ready to collapse. Rocket Storage doesn't care about the safety of people.

This place is not the business. There not friendly and I got kicked out for moving stuff in due to a emergency I had to put my stuff in at night and I had a lot... Read More

This place is not the business. There not friendly and I got kicked out for moving stuff in due to a emergency I had to put my stuff in at night and I had a lot of stuff didn’t get down till like 3-4 am and the next morning the manager / Owner told me to move out due to being there for a while but I was by myself putting my stuff in storage. No customer service. I wouldn’t even give them one star

When they say rocket self storage you better hope to God it's a rocket to fly out of there. This is got to be the most horrific experience of my life. I have ne... Read More

When they say rocket self storage you better hope to God it's a rocket to fly out of there. This is got to be the most horrific experience of my life. I have never been more scared to go anywhere since moving to California. There's so many shady people that come there hang out there and common manager guy he is the worst sister follows me everywhere I go verity is not cool to do this place is just horrific I mean just really got all the terrible like you to God broke into three times they didn't care and decided to do something about a way but they sure wanted their place never ever again do I rent a unit there

This company is good for ripping you off, so don't consider using them for anything, they can raise your rent, and give you a soulless attitude when they are re... Read More

This company is good for ripping you off, so don't consider using them for anything, they can raise your rent, and give you a soulless attitude when they are responsible for mistakes, people stear clear.

Can't recommend. Convenient, but I had 10k worth of business equipment stolen from here a month after management cut my lock by accident. Probably no correlatio... Read More

Can't recommend. Convenient, but I had 10k worth of business equipment stolen from here a month after management cut my lock by accident. Probably no correlation, but I still had 10k worth of business equipment and priceless files stolen. It wasn't a quick in and out either. Whomever broke in, carefully picked through the items over an extended period of time. I think the 24/7 convenience comes at a cost to security.