Dieter was very helpful and disclosed information In a very professional manner answering questions and getting me through the application for rental of unit.

Copper safe is a great place to work with! So nice. Jasmine was very prompt and friendly to get me all fixed up with a very nice storage unit. Highly recommend!... Read More

Copper safe is a great place to work with! So nice. Jasmine was very prompt and friendly to get me all fixed up with a very nice storage unit. Highly recommend! !?

Dieter was very helpful in helping me set up automatic payments

Eileen with Customer service. Was excellent. She was patient and extremely friendly.

When I first started renting here a couple of years ago I was having some of the same issues with response times and customer service as the people who’ve wri... Read More

When I first started renting here a couple of years ago I was having some of the same issues with response times and customer service as the people who’ve written negative reviews. However, back in October, I believe new management was obtained and a completely lovely young lady named Breanna has been in charge and is easily reached by text any time I’ve needed to speak with her. She’s pleasant and efficient and I’ve been very happy since. Gia also was very helpful.

Had an issue with updating my billing information and contacted support. James Maligid provided excellent customer support and helped resolve my issue quickly.

We reserved a unit, and within minutes, Ryan called to get us set up. He was very polite, professional, and helpful.

Jenny was very helpful and patient with me at this facility. Look forward to meeting her in person.

Irene was very helpful getting my account up to date, correcting my autopay & getting my gate access code. Great customer service!

This place is a great place for you to store your things. They do go above and beyond and the lady made me feel comfortable and tried ro find the right size uni... Read More

This place is a great place for you to store your things. They do go above and beyond and the lady made me feel comfortable and tried ro find the right size unit I needed so I wouldn't be wasting money and she applied every discount she possibly could to get me a great rate. Good job copper safe!!

This place is a great place for you to store your things. They do go above and beyond and the lady made me feel comfortable and tried ro find the right size uni... Read More

This place is a great place for you to store your things. They do go above and beyond and the lady made me feel comfortable and tried ro find the right size unit I needed so I wouldn't be wasting money and she applied every discount she possibly could to get me a great rate. Good job copper safe!!

This place is a great place for you to store your things. They do go above and beyond and the lady made me feel comfortable and tried ro find the right size uni... Read More

This place is a great place for you to store your things. They do go above and beyond and the lady made me feel comfortable and tried ro find the right size unit I needed so I wouldn't be wasting money and she applied every discount she possibly could to get me a great rate. Good job copper safe!!

I did everything online but had a snag at the gate and so I had to call customer service. The lady who answered was amazing and very kind. Got me all fixed up a... Read More

I did everything online but had a snag at the gate and so I had to call customer service. The lady who answered was amazing and very kind. Got me all fixed up and ready to go. Easy as could be. Simplicity appreciated.

My experience: it's ridiculous there is no one on site if you a problem or have gate issues like I have you have to call some and maybe they can do something. B... Read More

My experience: it's ridiculous there is no one on site if you a problem or have gate issues like I have you have to call some and maybe they can do something. Before they got this new gate installed if you couldn't get out you were basically S.O.L. They might not know it but I'm pretty sure there is someone living there. Probably wouldn't hurt for this place to get a large dumpster so people are not leaving their unwanted items out. I know of a table that's been there for months now.

Negative stars!! Don’t rent here, we moved units and paid the bill and paid the bill on the new unit. They want to double charge and call and harass us. They ... Read More

Negative stars!! Don’t rent here, we moved units and paid the bill and paid the bill on the new unit. They want to double charge and call and harass us. They told my husband the bill is paid until October 1st but that’s not the case. Beware don’t use them! They are scam artists.when you call them with your banking info to prove you paid them they hang up on you … they have no idea on what is going on. Every single person tells you something different..

Maintenance is horrible , they have had an outdoor faucet running for 4 months . Reported it three times. We have a temp controlled unit and they have had the d... Read More

Maintenance is horrible , they have had an outdoor faucet running for 4 months . Reported it three times. We have a temp controlled unit and they have had the doors propped open because their auto locks aren't working now fir 4 weeks

Update 7/21/24: Still NO ACCESS to my indoor unit! Another Update: 7/18/24 I spoke with a supervisor, and she reassured me that I would be able to get in my un... Read More

Update 7/21/24: Still NO ACCESS to my indoor unit! Another Update: 7/18/24 I spoke with a supervisor, and she reassured me that I would be able to get in my unit today. I will go after work today and see. 7/18/24 Update: No one has called me to let me know when I would have access to my climate controlled unit! I just called again and was told they had someone come on 7/15/24 and no one called me. We have had to pay daily rates for a U-Haul truck until we could move our stuff into this unit that we are also paying for. I emailed Admin yesterday with no response! This is ridiculous! I’m currently on hold to speak with a supervisor. We are definitely going to take some action if this doesn’t get resolved! 7/15/2024: We have had this storage unit for about a month and it’s been a nightmare! The gate is always open and ALL the doors to get in the climate controlled units are locked. There is a door with a key pad, but it’s been out of service. They usually leave it open, but somehow it keeps closing and getting locked. It’s been a hassle to get it in our unit! No one is ever in the office either to help. We were told that they don’t know when someone is in the office. I would not recommend this facility at all!

Another Update: 7/18/24 I spoke with a supervisor, and she reassured me that I would be able to get in my unit today. I will go after work today and see. 7/18/... Read More

Another Update: 7/18/24 I spoke with a supervisor, and she reassured me that I would be able to get in my unit today. I will go after work today and see. 7/18/24 Update: No one has called me to let me know when I would have access to my climate controlled unit! I just called again and was told they had someone come on 7/15/24 and no one called me. We have had to pay daily rates for a U-Haul truck until we could move our stuff into this unit that we are also paying for. I emailed Admin yesterday with no response! This is ridiculous! I’m currently on hold to speak with a supervisor. We are definitely going to take some action if this doesn’t get resolved! 7/15/2024: We have had this storage unit for about a month and it’s been a nightmare! The gate is always open and ALL the doors to get in the climate controlled units are locked. There is a door with a key pad, but it’s been out of service. They usually leave it open, but somehow it keeps closing and getting locked. It’s been a hassle to get it in our unit! No one is ever in the office either to help. We were told that they don’t know when someone is in the office. I would not recommend this facility at all!

I am trying to access my unit I just rented. It states that there is access till 10:00pm however the code I was given isn’t working it was 8:00pm when I start... Read More

I am trying to access my unit I just rented. It states that there is access till 10:00pm however the code I was given isn’t working it was 8:00pm when I started trying to reach someone and my car is full to the room and I’m supposed to be leaving on a trip at 4:00am this is no way to run a place if no one is available when the place is supposed to be accessible!

This storage place is a huge rip off! My storage bill has gone up tremendously since copper safe took it over! You can’t talk to anyone, they charge your card... Read More

This storage place is a huge rip off! My storage bill has gone up tremendously since copper safe took it over! You can’t talk to anyone, they charge your card without permission. The customer service is horrible. I don’t recommend using them. Safe yourself from my nightmare and go somewhere else.

I have had my storage unit since before it was purchased by Copper Safe. Since they have bought this facility, the service has gone downhill. None of the phone ... Read More

I have had my storage unit since before it was purchased by Copper Safe. Since they have bought this facility, the service has gone downhill. None of the phone numbers on their website or in the emails, are for current customers. It takes me DAYS to get whole of anyone, and I constantly have billing issues with them and their website (set up autopay but it never charges my card automatically) and then my online account gets frozen, telling me I need to call and pay over the phone, but none of the numbers listed accept payments from current clients! It’s been a huge mess. I will be moving my things to another storage unit company this month.

Customer service is a joke. Had my unit broken into and they broke the latch. Wasn't until a a few days after they made a personal police report. Had to call cu... Read More

Customer service is a joke. Had my unit broken into and they broke the latch. Wasn't until a a few days after they made a personal police report. Had to call customer service to request they fix my latch on my unit. Told me it would be a minimum of 24hrs. It's been over a week and still not fixed. Also their cameras either don't work or they just won't fix them. One is pointed up to the sky and the other one is pointed to the wall. I moved my stuff out quickly and went to a near by storage facility. Dotn waste your money here!!!!

Rented a unit last week advertised $1 for the first month. Gotta pay a bill next week and I go to get into my unit and there’s trash filled in it. Already had... Read More

Rented a unit last week advertised $1 for the first month. Gotta pay a bill next week and I go to get into my unit and there’s trash filled in it. Already had to deal with the customer service three times to get transferred to someone and nobody answers.

Ever since copper safe bought this facility, customer service has been non existent. THERE WILL NOT EVER BE A LIVE PERSON ON SITE FOR ANYTHING. Right now the... Read More

Ever since copper safe bought this facility, customer service has been non existent. THERE WILL NOT EVER BE A LIVE PERSON ON SITE FOR ANYTHING. Right now the gate hasn't worked for 3 days, still no ETA on repairs. Do not rent here expecting to ever be able to get anyone on the phone who is not overseas. One month after taking over, they jumped the rent by 15% but still no customer service, no maintenance people, nothing. I strongly advise not to store your belongings here unless you just don't care about customer service