Used the facility for a month during the moving process. Facility was clean and mostly easy to access (some unit locations may not be ideal for a moving truck o... Read More

Used the facility for a month during the moving process. Facility was clean and mostly easy to access (some unit locations may not be ideal for a moving truck or trailer). Very easy to stop and start service. They are very insistent on writing a 5 star review upon sign up (before I used facility) so something to mindful of for general rating.

Guillian was so helpful talking me through getting started with getting my storage unit!

Cherryl Anima Was very helpful today - very knowledgeable and pleasant to talk to. quick process to rent the unit on a weekend.

Storage unit is fine. But, trying to pay my invoice and keep getting http 404 error. What is going on? Called and explained what was happening. Thanks for reach... Read More

Storage unit is fine. But, trying to pay my invoice and keep getting http 404 error. What is going on? Called and explained what was happening. Thanks for reaching out.

Irene Gamos helped me close my storage unit , and was such a great help making it an easy process! I enjoyed my time doing business with safe and secure storage... Read More

Irene Gamos helped me close my storage unit , and was such a great help making it an easy process! I enjoyed my time doing business with safe and secure storage in mason!

After speaking to several people today, few did not have great customer service, but finally, someone called me, and she was great. She answered my prayers toda... Read More

After speaking to several people today, few did not have great customer service, but finally, someone called me, and she was great. She answered my prayers today, and for that, I was thankful. I appreciate you very much. Thank you!

This place is so convenient to me. I secured another unit today as we have a big remodel happening. Ivy was so helpful in quickly adding this new unit to my acc... Read More

This place is so convenient to me. I secured another unit today as we have a big remodel happening. Ivy was so helpful in quickly adding this new unit to my account.

Had some issues that Cheryll was able to help me with quickly and effectively, she was also super nice. Thanks!

Patricia was very friendly and helped me figure out the size of unit needed. Then walked me through the application. She explained everything and answered all m... Read More

Patricia was very friendly and helped me figure out the size of unit needed. Then walked me through the application. She explained everything and answered all my questions.

From start to finish the application, unit assignment and payment setup was very smooth and easy. Rose was extremely helpful, courteous and knowledgeable. You ... Read More

From start to finish the application, unit assignment and payment setup was very smooth and easy. Rose was extremely helpful, courteous and knowledgeable. You can’t go wrong signing up with Holt-Mason Safe & Secure Storage.

I just went to put some things in my storage and my code did not work to open the gate. I called and talked with Ryan Raymundo he was extremely helpful and help... Read More

I just went to put some things in my storage and my code did not work to open the gate. I called and talked with Ryan Raymundo he was extremely helpful and helped me change my code and open the gate in just a couple of minutes.

Laila she helped me with questions she did great job thank you

Cherry was very helpful and especially she put up with me thank you Debbie

Had to call to set up the unit..Cherryl was fabulous! Very helpful and patient.

I had a great seamless process of renting and close out of renting from Holt Mason safe & Secure Storage. I recommend using this business for your storage needs... Read More

I had a great seamless process of renting and close out of renting from Holt Mason safe & Secure Storage. I recommend using this business for your storage needs. Laila was a great help with all my questions and helping me with my account. They have great customer service.

Rose was excellent in helping to get me into a unit. Initially I had been told I had reserved a unit and then was told it was given to someone else without bein... Read More

Rose was excellent in helping to get me into a unit. Initially I had been told I had reserved a unit and then was told it was given to someone else without being notified and the promo had run out. She made it right by finding another one for me and still giving me the promo and waiving the admin fee due to the inconvenience. Rose was excellent!

Eljay helped me get a new unit and was very helpful ! Would recommend this storage unit.

Diether was a great help with getting me signed up for a unit and answered all my questions.

I had a very pleasant and efficient conversation with Jobel about a concern I had and she took care of it quickly. Job well done Jobel!!! Thank you

I have been a customer for about a year. I switched to a larger space and the process was quick and convient. The person I worked with on the phone was very hel... Read More

I have been a customer for about a year. I switched to a larger space and the process was quick and convient. The person I worked with on the phone was very helpful

Guillian walked me through the application process over the phone and told me what I needed to do once I was at the unit. I told her I was not very tech saavy s... Read More

Guillian walked me through the application process over the phone and told me what I needed to do once I was at the unit. I told her I was not very tech saavy so she reassured me she would not leave me to fill out the app on my own. And she didn’t! She has an incredible amount of patience. Thank you Guillian!

Very helpful customer service. Patricia was extremely helpful and answered all questions.

Easy to rent, easy access. Great prices. I am very happy with Holt-Mason Secure and Safe Storage.

Great store! Clean, easy to rent, phone managers are very helpful

This storage facility is fabulous. Full no contact rental, gate code and move in at time of payment. It's a well lit, secure, VERY CLEAN, beyond reasonably pric... Read More

This storage facility is fabulous. Full no contact rental, gate code and move in at time of payment. It's a well lit, secure, VERY CLEAN, beyond reasonably priced establishment! Right now your first 3 MONTHS are 1/2 OFF!! You can't beat that price anywhere! The only downfall is the dogs living near by. Well the dogs aren't the problem bcuz dogs bark, it's what they do. Someone should tell the owner that bcuz I can literally hear him abusing them and them yelping. It's unbelievable and heartbreaking. I can only stay there for a short time if he is outside bcuz the sadness is over bearing. If you don't like dogs barking then don't get one, idiot!!

Seems secure and updated. But we need better map directions cause it's tucked away.

The process is extremely easy to begin. I could not be happier with the cleanliness of the unit and how tight everything is. The possibility of anything getting... Read More

The process is extremely easy to begin. I could not be happier with the cleanliness of the unit and how tight everything is. The possibility of anything getting into the unit and ruining any of your goods is highly unlikely. The gate and perimeter security fence give it the extra sense of knowing things will be just fine, if you aren't always in the area.

Ryan was amazing with helping us. We were struggling with the in person kiosk and he helped us figure everything out and get a unit within 15 mins, even worked ... Read More

Ryan was amazing with helping us. We were struggling with the in person kiosk and he helped us figure everything out and get a unit within 15 mins, even worked with me on the admin stuff. Definitely recommended this company

The process to secure the rental was simple and the ability to add on insurance was easier than going through our home owners policy. My disappointment came wit... Read More

The process to secure the rental was simple and the ability to add on insurance was easier than going through our home owners policy. My disappointment came with the misleading information on the site that says Current Special: 50% Off First Three Months. I had to call the customer service number to get find out what the process was to get the discount and even they struggled to determine how give the discount. In the end they did add the discount to my rental after 25 minutes on the phone to get there. The customer service representative was exceptional and wanted to make sure she did her diligence which I respect. She was very polite and thoughtful in resolving the issue.

Easy set up. Very clean since they are new units. Not 24 hr access is huge drawback. Very frustrating that they close at 8 pm. Otherwise good facility

Cherry was very helpful and especially she put up with me thank you Debbie

The units are clean but the MOVE IN PROCESS IS LENGTHY! The LEASE is similar to one moving into an apartment complex! They AUTO CHARGE a $50 cleaning fee, They ... Read More

The units are clean but the MOVE IN PROCESS IS LENGTHY! The LEASE is similar to one moving into an apartment complex! They AUTO CHARGE a $50 cleaning fee, They AUTO CHARGE RENTERS INSURANCE (even when you have your own)which is Illegal in Michigan since it isn’t a requirement, and they HAVE to be Insurance Agents to be able sell it to you!! Looking for another storage facility now!! #ThingsYouFindOut #AutoChargeInsurance #NoInsuranceAgentHere

Good facility when it works, the gate has been down for almost a month now with no way of manually opening it. They claim to be trying to fix it but everyday i... Read More

Good facility when it works, the gate has been down for almost a month now with no way of manually opening it. They claim to be trying to fix it but everyday is still the same, no progress or response when I try contacting them online. I paid for something I can’t even use.

DO NOT RENT HERE! Every single month the rent goes up. I started a rental at $107 per month and within 2 years the rent went up to over $260 per month. They ar... Read More

DO NOT RENT HERE! Every single month the rent goes up. I started a rental at $107 per month and within 2 years the rent went up to over $260 per month. They are not even climate controlled or sealed well. I had birds and bugs in my unit.

Have been hung up on several times with the employees saying they can’t hear me. It always happens right around close. I can only call most days at that time ... Read More

Have been hung up on several times with the employees saying they can’t hear me. It always happens right around close. I can only call most days at that time as I work all day. We just wanted to cancel the unit.

did everything online, as they do not have anyone at the location. When i did it online it stated monthly payment is $49(which i have proof)because i did everyt... Read More

did everything online, as they do not have anyone at the location. When i did it online it stated monthly payment is $49(which i have proof)because i did everything online. When it was time for the bill to be made, i got a bill for $71, that's a big difference. im not sure who but i know not me, im not paying $71 a month for a storage the size of a closet. so watch for hidden fees they dont tell you about. Also customer service is not the best there.

Looked into getting a unit. No guarantee price will be the same month to month. Could be $80 this month could be $160 next month, they are only required to give... Read More

Looked into getting a unit. No guarantee price will be the same month to month. Could be $80 this month could be $160 next month, they are only required to give 30days notice. Will likely go elsewhere.

Hilarious!!! Who ever runs this operation keeps trying to remove my review, probably because they don't want you all to know the experience(s) I had... This was... Read More

Hilarious!!! Who ever runs this operation keeps trying to remove my review, probably because they don't want you all to know the experience(s) I had... This was my original post - Clean facility, terrible-terrible customer service!!! I had rented a unit during the summer (22’) and had auto-pay setup so all my payments were received on time, without issue. Well my card had fraud on it and was cancelled (not the units fault). I forgot to update the new card info, however, so I was charged a late fee. When I called to explain the situation I was told I couldn’t be refunded, unfortunately. I asked to speak with a manager and of course “no one” is available. I was directed to email them and someone would get back with me within 48 hours. Never happened and I had to hound them to get my issue resolved. My second nightmare is when I went to cancel my unit at the end of the summer because I didn’t need it anymore. I cancelled in the middle of the month (which I already paid for) and was told I had until the end of the month to get my items out and to take a picture when it is cleared, then send the photos to the company link provided to confirm I was out. When I went to get my remaining items out and clear the unit (still within the time frame I was told) my code wouldn’t work and I couldn’t get in. I called the company and of course nobody answered or got back with me. I again had to call and hound them to get answers. I waited on hold for about 15 minutes on three separate occasions, only to get disconnected. When I finally got someone on the line to listen they said the unit was already rented out to someone else. I was completely baffled and furious. I told them I just wanted my belongings back and their response was they were sorry, but it was likely already disposed of. I asked to speak to a manger/owner and the person on the phone said the reason I was calling, wasn’t “one of their” reasons to forward me to someone higher up. I said “well what are your reasons… connect me for that.” Of course they “tried” but a manger wasn’t available for me to speak with. They told me to email them at the link provided on the website. Lol Beyond frustrated! Would not recommend this place to anyone!!! I will be pursing legal measures for this. I did everything they told me to do and I still wasn’t able to get my items back!