Excellent customer service Gillian has been so wonderful in explaining in great detail everything I needed to know she already had the awnser such a joy to work... Read More

Excellent customer service Gillian has been so wonderful in explaining in great detail everything I needed to know she already had the awnser such a joy to work with a great company.

Patricia was so amazing, she helped and answered every question I had to find the perfect unit for me. She’s absolutely the best!

Angela was a wonderful help when I called in to cancel my account. I have had nothing but good experiences with Richland Storage!! Thank you!!

I had the pleasure this morning speaking with Cherryl. She was wonderful and very Pleasant and very helpful rate a 10 out of 10

Sam was excellent when answering questions and providing answers to eveything before a question could even be thought of... Great customer service skills and v... Read More

Sam was excellent when answering questions and providing answers to eveything before a question could even be thought of... Great customer service skills and very pleasant to speak and deal with...

I was really impressed with the help I got from Diether! He was very thorough and answered all my questions.

Cherryl was amazing, excellent customer service. Helped me move in the same day. Thank you so much!

Angela Aranas, In customer service, was very friendly and helpful in closing my account. It was a pleasant experience moving out. She helped me to avoid another... Read More

Angela Aranas, In customer service, was very friendly and helpful in closing my account. It was a pleasant experience moving out. She helped me to avoid another month's rent because of email mis communication. I would rent again from Richland Creek Storge

Archem Peralta, was the most courteous, friendly and helpful customer service representative I’ve encountered in a long while. He assisted me with my payment ... Read More

Archem Peralta, was the most courteous, friendly and helpful customer service representative I’ve encountered in a long while. He assisted me with my payment and billing issue in a professional manner and it was resolved quickly.

Jonathan was great. Space was clean and easy to access. My unit has is lighted. I didn’t realize that was a feature until I moved stuff in. Highly recommend!!... Read More

Jonathan was great. Space was clean and easy to access. My unit has is lighted. I didn’t realize that was a feature until I moved stuff in. Highly recommend!!!

I would like to think gia for helping me reset my password and username as I couldn't get in to sign in. Thanks again gia for all your help and I hope u have a ... Read More

I would like to think gia for helping me reset my password and username as I couldn't get in to sign in. Thanks again gia for all your help and I hope u have a good day today.

Cheryl was very helpful in my move out process. I would recommend anyone to use Richland creek storage. Great customer service

Rose was so helpful and answered all questions we had. 100% recommend getting a storage unit here. Thanks again rose for being so helpful

Guillian was the customer service rep that helped me get everything set up. She done a great job with making sure everything was taken care of. It was a smooth ... Read More

Guillian was the customer service rep that helped me get everything set up. She done a great job with making sure everything was taken care of. It was a smooth seamless process. Clean unit and close to town.

My experience with dealing with this remote management system, has been surprisingly efficient, service-oriented and professional. The woman I spoke with today ... Read More

My experience with dealing with this remote management system, has been surprisingly efficient, service-oriented and professional. The woman I spoke with today was especially responsive to me and my phone call...Angie or Angela?

Easy to maintain communication with this company. Very spacious storage rooms, outside and in climate control

Easy sign up process, Patricia was great getting things set up for me.

Patricia was extremely helpful on the phone to help me set up my account. She answered many of my questions. The registration process was very easy. Moved in 3 ... Read More

Patricia was extremely helpful on the phone to help me set up my account. She answered many of my questions. The registration process was very easy. Moved in 3 days after getting climate control storage unit. Nice facility…Only issue is there are no carts. Make sure you have your own dolly or hand truck.

Patricia was extremely helpful on the phone to help me set up my account. She answered many of my questions. The registration process was very easy.

Aly was very pleasant, helpful and efficient. The leasing process was quick and easy.

I am new to the area and found Richland Creek online and was able to rent a climate controlled unit right online. The property looks well kept and my unit was n... Read More

I am new to the area and found Richland Creek online and was able to rent a climate controlled unit right online. The property looks well kept and my unit was nice and clean. I feel better knowing that the property has camera's and an access code to get to my unit. Thank you!

Rose was fantastic, I can’t say enough about how easy the process was and about how helpful she was.

Patricia was very helpful and concise, everything was just as she said it would be. It's a joy working with folks who really care. We just moved up here from Te... Read More

Patricia was very helpful and concise, everything was just as she said it would be. It's a joy working with folks who really care. We just moved up here from Texas and getting a storage unit at Richland Creek Storage has been one of the easiest and most satisfying things we have done so far.

Fantastic storage facility with great security. I stored my antique Mustang there for a couple months with no problems at all. I was able to have the car delive... Read More

Fantastic storage facility with great security. I stored my antique Mustang there for a couple months with no problems at all. I was able to have the car delivered and the staff helped with getting in the car secured within the unit. Thank you so much!

Management is very responsive and were able to answer all of my questions and suggest the right size unit for me. Would recommend!

10/10 would store my things here again. Clean storage and welcoming staff.

Excellent service and wonderful space to store all of my cool stuff! Highly recommend!

Excellent staff and management, process was very smooth. Happy with service

Ailene in customer service was very helpful in getting everything set up -- but now I'm seeing these one star reviews about people's units getting broken into a... Read More

Ailene in customer service was very helpful in getting everything set up -- but now I'm seeing these one star reviews about people's units getting broken into and crossing my fingers that my things will be safe at Richland Creek, since it appears there is no onsite staff. WISH ME LUCK OK

I cannot recommend this facility. I originally rented a covered RV storage spot here when the business was independently owned and didn't have any problems. T... Read More

I cannot recommend this facility. I originally rented a covered RV storage spot here when the business was independently owned and didn't have any problems. There was always someone on-site, and I never had issues accessing my vehicle. Since it was taken over by Copper, there were at least 3 occasions where the code for the lock on the gate had changed and I was not notified. So when I arrived at the unit, I had to call and give them all my information over the phone (since the office is now unattended) in order to be given the updated code to gain access. They do have a web portal to check codes for locks, but it never worked for me. The worst occurrence was when I arrived and found the lock to be jammed and could not access my vehicle at all. I called to report this and it took them over 2 days to get someone on-site to replace the lock! To their credit, they did call me this time to apologize and provide the updated code, but I was still without access to the vehicle that I was paying to store there, and was offered no reimbursement. If they had an on-site attendant or maintenance person present, I feel this could have been addressed much faster. The final straw was when I got a call from their call center to notify me that there had been a break-in at the facility where someone cut the fence to the storage area. I was told to check my vehicle and file a police report myself if anything was missing or damaged. While I can't blame them for the break-in, I feel that yet again the lack of having people on-site as a deterrence and no clearly visible video surveillance made this an easy target. I can't speak to the indoor storage units here, but I would look elsewhere for vehicle/RV storage options.

Storage unit is fine. Whoever manages the facility has raised the rent 3 times in the last 6 months. When I called to ask the reason for the rate change they to... Read More

Storage unit is fine. Whoever manages the facility has raised the rent 3 times in the last 6 months. When I called to ask the reason for the rate change they told me “there’s no real reason that it has increased”

Don't rent a storage unit here. Richland Creek Storage fabricated a contract that I did not sign and suckered me into a false new customer discount that was not... Read More

Don't rent a storage unit here. Richland Creek Storage fabricated a contract that I did not sign and suckered me into a false new customer discount that was not honored. All of it happened when our home was destroyed by the hurricane. Ruthless and heartless. Make no mistake. Richland Creek Storage is a predatory business. Any claim they make contray to the above statement is a lie. This review will be removed if the shady dealings are fixed. If not, get ready to be the next victim.

Stay Away – This Place Is Not Safe or Secure I rented a unit here under the impression that it was a secure and trustworthy facility. Unfortunately, I was ro... Read More

Stay Away – This Place Is Not Safe or Secure I rented a unit here under the impression that it was a secure and trustworthy facility. Unfortunately, I was robbed the same day my grandfather passed away. To make things worse, the management placed a new lock on my unit without providing me the combination. I continued to pay rent into the following month but was still denied access to my own belongings. Throughout this entire ordeal, I was never given the new lock combination, and my attempts to get answers or file a report were met with resistance. I later learned that the facility is allegedly owned or operated by individuals affiliated with the local sheriff's department. This raises serious concerns, especially since filing a police report was made unusually difficult. There are no working security cameras on-site, which is shocking for a storage facility. The lack of surveillance makes it easy for theft to happen without accountability. I personally believe this setup is a scam—customers are being robbed, and those responsible are protected from consequence. Additionally, I noticed that a person named Susie Presley left a glowing review, but after some digging, I found out she's associated with the sheriff’s department and already owns multiple properties in the area. This makes her review feel staged or misleading. If you're considering this storage facility, think twice. It is not secure, you may lose your property, and you might get zero help from local authorities.

Horrible customer service. Our lock was cut and no one said anything and no cameras were around even though it was marked there were cameras and was told we nee... Read More

Horrible customer service. Our lock was cut and no one said anything and no cameras were around even though it was marked there were cameras and was told we needed to buy our own lock and we needed to call the police. We were spoken to very rudely and told there was nothing they could do about the whole month of pay we weren't using because we did not feel safe keeping our things there. 10/10 would not recommend.

DO NOT USE THIS STORAGE UNIT! My unit was broken into TWICE! Everything was destroyed and peed on. Only after the second time my storage unit was broken into th... Read More

DO NOT USE THIS STORAGE UNIT! My unit was broken into TWICE! Everything was destroyed and peed on. Only after the second time my storage unit was broken into they decided to “escalate” it to management. You cannot even speak to higher ups, you speak to someone from another country. There is no one on site and they do not change the code frequently to protect your belongings after people move out. The storage unit is also not well maintained, it is dirty inside the climate controlled units.

Don’t trust these people with your stuff. They will cheat you out of your money at every turn. My rent has been raised three times since they took over less t... Read More

Don’t trust these people with your stuff. They will cheat you out of your money at every turn. My rent has been raised three times since they took over less than two years ago. Customer service is a joke. And heaven forbid you miss an incorrect charge they’ve slipped in because they won’t refund anything. The power was turned off where my unit is located over a year ago so they could build the beautiful new climate controlled unit (that my rent increases help finance), and still have not managed to get the power back on at those units. Which means I can’t see to access my unit at night. This company is just taking advantage of a bunch of people who got stuck with them because they bought the property without our knowledge. I only give them one star so I can post this. They don’t deserve one star.

Made accounts to save you guys while I was there I seen other units that where open with customers stuff in them !

Worst storage center I’ve ever seen was good until they switched management. I reserved my storage , paid $45 for someone to take me to drop my stuff off just... Read More

Worst storage center I’ve ever seen was good until they switched management. I reserved my storage , paid $45 for someone to take me to drop my stuff off just for them to say that my unit was being used. DO NOT WASTE YOUR MONEY!

Waynesville area resident and had a unit here when the new company took over (Jan 3, 2023). What kind of people are these folks? Appears they're stuffing review... Read More

Waynesville area resident and had a unit here when the new company took over (Jan 3, 2023). What kind of people are these folks? Appears they're stuffing reviews now. "I just love storing my stuff here." Or, "great experience." Maybe that's all the English they can muster. Seriously, nobody loves an abandoned storage facility that has unit doors open, animals living inside and no on-site management. This is not the same facility you read about under Barbara. She abruptly sold it the end of 2022. No idea what she was thinking but she totally hosed her customers. They lied and lied and lied to me (my first-hand experience dealing with them). Do your own research. D ratings on BBB - in multiple locations. Or, just rent here and maybe you will just love, love, love storing your stuff, too. Good luck!

Completly Fraudulent facility. Operated remotely. I signed a lease agreement via email and went to the unit to find no gate at the facility as I was told and g... Read More

Completly Fraudulent facility. Operated remotely. I signed a lease agreement via email and went to the unit to find no gate at the facility as I was told and given a gate go to. Found my unit with a padlock on it. Spent the next two hours on the phone with someone that barely spoke English only for them to tell me there is no units available. This is AFTER I had already signed a lease agreement on a unit and paid my first month's rent. No one local on site to correct the situation and I was told it will take 5-7 business days for my refund to be issued and my lease canceled. THIS PLACE IS A FRAUD!! DO NOT RENT OR SIGN A LEASE AGREEMENT.

RUN, don't walk. You'll thank me later. All the previous posts are irrelevant. The place is under new ownership as of 1/1/23 and it is TERRIBLE. I'll spare you ... Read More

RUN, don't walk. You'll thank me later. All the previous posts are irrelevant. The place is under new ownership as of 1/1/23 and it is TERRIBLE. I'll spare you the details, but no longer locally owned, search BBB and Google for other properties owned by Copper Safe Storage. Multiple PO boxes but no physical address, multiple billing complaints online. Now, this facility has empty units left open with animals in and out, no on-site management. A real tragedy what happened to this place. You would be crazy to give these people your money.