This facility is clean, dry, and secure. We had a positive experience while storing treasured family items at Victor Self Storage. Patricia Aguiran provided kin... Read More

This facility is clean, dry, and secure. We had a positive experience while storing treasured family items at Victor Self Storage. Patricia Aguiran provided kind and courteous service for us. If you’re looking for a good storage site in the Victor area, this is a great choice.

I had the most pleasant customer service experience with Laiza, who was professional, courteous and quickly responded to my request. It was a pleasure working w... Read More

I had the most pleasant customer service experience with Laiza, who was professional, courteous and quickly responded to my request. It was a pleasure working with her. I would like to share another positive customer service review experience that I had with Ryan, on December 3, 2024, which had to do with an account computer glitch that had occured. He patiently went through all the documentation, found a solution to the issue and fixed it. Now, this is customer service at its best.

Angela was great and took care of everything. I am now all set up going forward. She is a pleasure to work with.

Cherry was able to quickly resolve a billing issue for me.

Working with Jiao was easy! He went through all the steps to perform an account transfer patiently and properly. I was treated kindly and fairly. On top of that... Read More

Working with Jiao was easy! He went through all the steps to perform an account transfer patiently and properly. I was treated kindly and fairly. On top of that quality service, these units are spacious, clean, secure and easy to access. Nothing but great things to say about Victor Self Storage! I highly recommend them!

Kept my stuff here for 6 months, had no issues. Jasmine helped me with the move-out procedure -- thanks!

Thank you for the exceptional customer service and fast processing time, Rose! You were a huge help!

I had the most pleasant customer service experience with Laiza, who was professional, courteous and quickly responded to my request. It was a pleasure working w... Read More

I had the most pleasant customer service experience with Laiza, who was professional, courteous and quickly responded to my request. It was a pleasure working with her.

Cherryl was great she helped me very much getting a new unit A+++

I Wish to thank the associate that help me make my updated storage payment. All was explained on bringing the account updated. Thank you

Excellent service. Sam was super helpful with my questions and getting me set up. Great price and convenient. Thanks

Fast, easy and friendly service over the phone. Cherryl Anima Was absolutely amazing and extremely informative when speaking with her. Thank you so much, Sarah... Read More

Fast, easy and friendly service over the phone. Cherryl Anima Was absolutely amazing and extremely informative when speaking with her. Thank you so much, Sarah Belcher

Fast, easy and friendly service over the phone. Cherryl Anima Was absolutely amazing and extremely informative when speaking with her. Thank you so much, Sarah... Read More

Fast, easy and friendly service over the phone. Cherryl Anima Was absolutely amazing and extremely informative when speaking with her. Thank you so much, Sarah Belcher

Rose, Cheryl & Ailene were great customer service! So helpful and patient! They were professional on every step of the process. Thank you all!! PS. Also, the fa... Read More

Rose, Cheryl & Ailene were great customer service! So helpful and patient! They were professional on every step of the process. Thank you all!! PS. Also, the facility is extremely clean and accessible. I have used Victor Storage in the past and would use them again!

I recently had 2 issues with my storage unit 912, on School Str in Victor, NY 14564. Ruth helped me resolve these issues after many other unsuccessful attempts.... Read More

I recently had 2 issues with my storage unit 912, on School Str in Victor, NY 14564. Ruth helped me resolve these issues after many other unsuccessful attempts. Ruth was courteous and professional in helping me resolve these issues. Much appreciated, John Holden

Ryan was very helpful with an issue I had with Insurance. He patiently walked me through the procedures needed to get the information he needed to resolve the ... Read More

Ryan was very helpful with an issue I had with Insurance. He patiently walked me through the procedures needed to get the information he needed to resolve the issue. Great service!!

Had a positive experience with the assistance of Angel. This is my second unit I rented. The grounds are clean and secure. I would recommend Victor self storage... Read More

Had a positive experience with the assistance of Angel. This is my second unit I rented. The grounds are clean and secure. I would recommend Victor self storage.

Rose and Cheryl were both great! So helpful and patient! They were professional on every step of the process. Thank you both!! Doug & Barb

Angela was extremely helpful with the checkout process. The climate-controlled unit was in excellent condition and easily accessible. The property was controlle... Read More

Angela was extremely helpful with the checkout process. The climate-controlled unit was in excellent condition and easily accessible. The property was controlled with a gate and the grounds were safe and clean. I'd recommend using them!!

I called today, 2/28/24 to cancel one of your two storage units. I spoke with Cherryl and she was so helpful, knowledgeable and kind. She is an asset to your ... Read More

I called today, 2/28/24 to cancel one of your two storage units. I spoke with Cherryl and she was so helpful, knowledgeable and kind. She is an asset to your company. Tamara Federico-Camp Good Days

Spacious unit, clean. I liked the gate system. Always got someone on the phone. Management was remote. Compared to other storage places the price was very good.... Read More

Spacious unit, clean. I liked the gate system. Always got someone on the phone. Management was remote. Compared to other storage places the price was very good. Had to move out due to my move away and that was accomplished via online. Would rent again.

Rose was very articulate and helpful and patient with outstanding customer service quality very much appreciated ?

Ivy is very efficient, knowledgeable, professional and helpful. I needed to transfer to a larger unit and she took care of it quickly. She is great to work wit... Read More

Ivy is very efficient, knowledgeable, professional and helpful. I needed to transfer to a larger unit and she took care of it quickly. She is great to work with. Secondly, the facility is top notch. I highly recommend Victor Storage at 200 School St

This is the best storage facility that I have ever rented from! From the free lock that they provide (they even cut open those difficult to open plastic package... Read More

This is the best storage facility that I have ever rented from! From the free lock that they provide (they even cut open those difficult to open plastic packages), to having a restroom on site that is actually unlocked and 24-hour access to the facility! Also, the representatives that you talk to on the phone are extremely polite and accommodating!!! Thanks Angel and Rain! Plan on doing everything online and over the phone though, as it is an unmanned facility, but I am fine with that.

Patricia was helpful in setting up my account and answering my questions.

Zarrah assisted me in renting a second unit at Victor Self Storage. She was most helpful and efficient. The storage units are clean and easy to get to. I recomm... Read More

Zarrah assisted me in renting a second unit at Victor Self Storage. She was most helpful and efficient. The storage units are clean and easy to get to. I recommend this facility to anyone looking for storage in the Victor area.

Gillian was pleasant and helpful in setting up the lease. The process was reasonably quick and easy.

Good fast service and clean storage units for sure. Price is very fair compare to other storage units employees professionals got done in like 10 15 minutes and... Read More

Good fast service and clean storage units for sure. Price is very fair compare to other storage units employees professionals got done in like 10 15 minutes and I had my storage unit ready to go. Thank you for all the help

Great experience. Easy to rent. Clean and affordable!

Good security and lighting

Dropping off things for a friend

Well maintained and convenient

Friendly and clean

Update - the climate controlled unit was great for my stuff. I called today for instructions to cancel because I no longer need the space and Jay was very help... Read More

Update - the climate controlled unit was great for my stuff. I called today for instructions to cancel because I no longer need the space and Jay was very helpful and made it easy to take the next steps. I highly recommend these units. When I spoke to Sam to set up my storage unit, she was incredibly helpful and responsive. I have rented a unit at this facility before and had a very easy experience. This time I am switching to a climate controlled one so we will see how that goes.

Clean. Easy in and out. The cart is usually available but when it’s not it makes life challenging. They need to purchase a few more. Also my price continues ... Read More

Clean. Easy in and out. The cart is usually available but when it’s not it makes life challenging. They need to purchase a few more. Also my price continues to creep every 6 months or so. Overall a good place if you need storage.

When I spoke to Sam to set up my storage unit, she was incredibly helpful and responsive. I have rented a unit at this facility before and had a very easy exp... Read More

When I spoke to Sam to set up my storage unit, she was incredibly helpful and responsive. I have rented a unit at this facility before and had a very easy experience. This time I am switching to a climate controlled one so we will see how that goes.

Easy access secure location

Right now I’m satisfied. They gave me the wrong unit and after complaining for three weeks they gave me my money back. Poor customer service

Nice new clean place friendly owners and workers

Nobody staffs the office, so you have to sign up for the space online, which was a headache. Tried on both my phone and computer several times and the screens k... Read More

Nobody staffs the office, so you have to sign up for the space online, which was a headache. Tried on both my phone and computer several times and the screens kept freezing up, told me fields were invalid when they weren't etc. The Chat feature was useless and probably a robot. I was about to give up and go somewhere else but decided to phone and see if I could deal with a human. The customer service rep on the phone, Ryan Raymundo, was very helpful and stepped me through everything. Emailed me the forms that had to be signed, explained the billing processes, and how to access the unit. The unit was very clean and the facility is fairly new. I'll give Ryan 5 stars but the online experience was a zero. I'm splitting the difference with this three star review.

Various issues throughout the years. Mostly with the value for the money, and billing concerns.

Terrible customer service. There is no one on site so if you need assistance you have to call into what must be a call center outside the country. If you don't ... Read More

Terrible customer service. There is no one on site so if you need assistance you have to call into what must be a call center outside the country. If you don't have any problems then this place is great but as soon as you require assistance good luck. My lock malfunctioned and I cannot open my unit so I called and they told me they would send someone out in 7-10 days to cut the lock and I would have to provide a new one. Ok, I can wait a few days but at this point in time it has been 3 weeks! In another week I will have to pay rent on a storage unit that I cannot use. I call every few days and it is the same thing, "we don't know what is taking so long but we will let you know as soon as we can get someone there to help you out." I wonder how fast someone would show up to lock me out if I didn't pay my rent? This place is worthless and customer service is a joke. Avoid if you think it is possible you will run into a problem that would require someone onsite to help with. Edit: After 16 business days (26 calendar days) my problem was resolved. I was assured that the customer service I received was unacceptable and not what this company strives for in customer care. I do hope this was a one off issue since I have had no problems with this company before and the location and facility is top notch.

Customer service sucks. There’s only one person I’ve talked to that know her job. Very upsetting

Nice facility, fair prices. But since new ownership took over recently, customer service (professionalism???) has gone to straight to hell and then some.

good security but. one the keypads wouldn't work but luckily another one did

Terrible customer service. There is no one on site so if you need assistance you have to call into what must be a call center outside the country. If you don't ... Read More

Terrible customer service. There is no one on site so if you need assistance you have to call into what must be a call center outside the country. If you don't have any problems then this place is great but as soon as you require assistance good luck. My lock malfunctioned and I cannot open my unit so I called and they told me they would send someone out in 7-10 days to cut the lock and I would have to provide a new one. Ok, I can wait a few days but at this point in time it has been 3 weeks! In another week I will have to pay rent on a storage unit that I cannot use. I call every few days and it is the same thing, "we don't know what is taking so long but we will let you know as soon as we can get someone there to help you out." I wonder how fast someone would show up to lock me out if I didn't pay my rent? This place is worthless and customer service is a joke. Avoid if you think it is possible you will run into a problem that would require someone onsite to help with.

No one onsite and gate was stuck open. Wanted to buy a lock and couldnt, it didnt feel secure.

Parking spots for Class A RV’s very tight! Been on a waiting list for 3 years for a different spot! No phone calls! Our vehicle got sideswiped last year ! Ne... Read More

Parking spots for Class A RV’s very tight! Been on a waiting list for 3 years for a different spot! No phone calls! Our vehicle got sideswiped last year ! New management not on site! Not GREAT! Front gate not remote anymore ! Have to get out of RV to operate! Prices going UP Quality going DOWN!

Support staff can’t really do anything and you can’t talk to anyone in person. Awful business practices.