Nothing was wrong my family actually is a customer the place was clean and looked secure and I would use it myself I just don't live in cabot but let me change ... Read More

Nothing was wrong my family actually is a customer the place was clean and looked secure and I would use it myself I just don't live in cabot but let me change the score so to make sure nothing happens

This place is an absolute JOKE!!! No staff on premises. Once it switched to NoKe I absolutely regret being here. Show up, can’t get in the gate, can’t get i... Read More

This place is an absolute JOKE!!! No staff on premises. Once it switched to NoKe I absolutely regret being here. Show up, can’t get in the gate, can’t get into the storage units. Call customer service and you are on hold for over an hour each time. This has happened no fewer that 7 times in the last 6 months. I am here as we speak. Have been on hold for 47 minutes with foreign call center. Got cut off. Called back. On hold for 23 minutes. Was told the problem was fixed. Wait 10 minutes for the reboot and still can’t get into my units. I am leaving this place but have to find time to move!!! Please do not waste your money by renting here. It is a travesty!!!

I spoke to several foreign representative s over the phone for over 2 days. Finally after the last call which lasted 58 minutes just to lease a storage unit tha... Read More

I spoke to several foreign representative s over the phone for over 2 days. Finally after the last call which lasted 58 minutes just to lease a storage unit that I had signed and paid for the unit. I loaded my car in 90 degree weather and attempted to store my belongings in the unit I just paid for. The code didn't work. I called again and got a different foreign person . They said I needed to download an app to gain access to the unit. The app didn't work. I asked to cancel the lease and requested my money back. They emailed me a " move out " notice. I never got passed the gate. I want my money back ASAP. Penny hathorn You have my number I don't give you any stars at all. This place is a joke Update: copper storage called me and said my money had been refunded back into my account. I checked with my bank. (It has not). And then asked me to edit this review. I wasted so many hours with those people it's insane. I'm getting intouch with the Attorney General about this taking people's money for no service. I have a job and doctor appts and family.

I spoke to several foreign representative s over the phone for over 2 days. Finally after the last call which lasted 58 minutes just to lease a storage unit tha... Read More

I spoke to several foreign representative s over the phone for over 2 days. Finally after the last call which lasted 58 minutes just to lease a storage unit that I had signed and paid for the unit. I loaded my car in 90 degree weather and attempted to store my belongings in the unit I just paid for. The code didn't work. I called again and got a different foreign person . They said I needed to download an app to gain access to the unit. The app didn't work. I asked to cancel the lease and requested my money back. They emailed me a " move out " notice. I never got passed the gate. I want my money back ASAP. Penny hathorn You have my number I don't give you any stars at all. This place is a joke

If I could give ZERO stars, I would. Rent goes up every other month, the gates won’t open half the time, the units are bug and rat infested, the batteries on ... Read More

If I could give ZERO stars, I would. Rent goes up every other month, the gates won’t open half the time, the units are bug and rat infested, the batteries on the units die often where you have no access to your things and customer service is absolutely ATROCIOUS to work with. They have no idea what they are doing, hang up on customers when they don’t know what to do, will leave you on hold for 15-20 minutes without touching back. It’s absolutely aweful dealing with this place. Dont do business here if you have ANY other option.

I have been unable to access either of my units because the batteries in the doors are dead. I have been locked out of them for over a month now, despite 6-8 ca... Read More

I have been unable to access either of my units because the batteries in the doors are dead. I have been locked out of them for over a month now, despite 6-8 calls to both Copper Storage (which is actually a call service in the Philippines!) and Noke corporation. Once I am able to access the units, you can expect me to vacate the property and take my business elsewhere. This is what happens when local owners sell out to corporate franchises - the customer service goes to $&@?.

Have been locked out of my unit due to a dead battery. Talked with management no date on when it will be fixed. Got my bill today with no deduction. Horrible wa... Read More

Have been locked out of my unit due to a dead battery. Talked with management no date on when it will be fixed. Got my bill today with no deduction. Horrible way to do business. Will be leaving as soon as I can get my stuff out!

DO NOT RENT FROM THIS ESTABLISHMENT.!!! I am a recently retired 30-year Army Senior Leader and this is absolutely the worst management operation of any busines... Read More

DO NOT RENT FROM THIS ESTABLISHMENT.!!! I am a recently retired 30-year Army Senior Leader and this is absolutely the worst management operation of any business I have ever seen. Going on two months without the ability to access my family's household goods. Despite multiple posts, emails and phone calls to an off-shore call center (not located in the US), emails describing assessments (see below)-not to correct any issues and talking with "low-level management" personnel who cannot solve simple problems we are still locked out of our unit. After posting a negative comment two weeks ago we received a phone call asking us to "remit" our post, and I stated I will not until corrective measures are taken to fix the "dead battery" issue. The manager I spoke with yesterday stated "we cannot control the technicians who replace the batteries" and acknowledged the batteries are an issue. She also remarked "I will pass this to the up the chain to see if we can fix the issue". In addition, the manager stated "your January rent is free" but what about the December payment w/o access? Definitely heading to Cabot chamber of commerce and better business bureau to file formal complaint. -------- copy of email received prior to 11DEC 23----------------------- Hello, Shawn! We hope this email finds you well. We are writing to inform you of an upcoming onsite facility assessment by Noke (the maker of the electronic locks) scheduled for Monday, December 11th, 2023. Noke technicians will be conducting assessments on various items within our storage facility, and as part of this process, they may need access to individual storage units. Consequently, you may receive a notification indicating that your unit was opened during this period. Please be assured that Noke will have a third-party security team onsite to film and monitor this process. ---------------------------------------------------------------------------------------------

Drove an hour and half over to retrieve items from my locker only to discover the lock itself was out of batteries. This means you are SOL until a maintenance r... Read More

Drove an hour and half over to retrieve items from my locker only to discover the lock itself was out of batteries. This means you are SOL until a maintenance request can be submitted..... judging by all the reviews, Copper Safe should ditch the automated lock system all together or have a person onsite to change all the dead batteries. I walked around seeing if the other locks had any power, finding about a 50% success rate. It's truly a toss up as to whether you'll be able to obtain your own stuff or just waste 3 hours of your day.

My unit was broken into. When I called customer service I could barely understand what they were saying because they did not speak English. They would not prov... Read More

My unit was broken into. When I called customer service I could barely understand what they were saying because they did not speak English. They would not provide me the exact date when my unit was broken into. When I first rented the unit there was a camera pointed directly at my unit now the camera is gone. I will never rent from them again. This storage facility is protected by a tenant only access gate. When I arrived at the facility after being informed that my unit was broken into there was zero damage to the gate and there was no sign of forced entry. The lock was broken off of my unit and the back wall inside the unit was destroyed. Several items were stolen from my unit. I am glad I paid extra for insurance hopefully filing an insurance claim is easier than speaking with their customer service department.

Do NOT rent from this facility!! I tried for a week to get into my unit, and was never able to access it. Finally, like half the units in the facility, the lock... Read More

Do NOT rent from this facility!! I tried for a week to get into my unit, and was never able to access it. Finally, like half the units in the facility, the lock had to be removed. Apparently Copper was either unable or unwilling to change the batteries in the Noke locks, nor could they give me a time when I could access the unit. Terrible service!!!!

We rent a unit at the location in Cabot. We were very happy when it was Deer Creek. Since Copper Safe took over things have changed. I have been locked out of ... Read More

We rent a unit at the location in Cabot. We were very happy when it was Deer Creek. Since Copper Safe took over things have changed. I have been locked out of my unit for two weeks due to a dead battery. I went to get my suitcase for a trip I was leaving on in two days and surprise, surprise, I couldn’t get in. Sat out in the parking lot for an hour talking to Copper Safe who told me I had to call Nokia. Called them only for them to tell me I had to call Copper Safe for batteries. Sent a message. Went on my trip after buying a new suitcase. Went by to day (two weeks later) still can’t get in. Called Copper Safe and sent a message. Got a call back that went to voicemail saying needed to call Nokia. It was a local person that left the message, so I called that number back and got the call center again. My husband was on the phone at the same time and they finally told him they would send an expedited ticket. Meanwhile, I pay 114.00 a month for something I can’t access and had to buy a new suitcase as well. What a way to run a business. Very unhappy. I would give you zero stars if I could. I feel bad for the girls working the call center. It is not their fault. Update: I was asked by a manager to edit my review on09/29/23 after being told my issue would be expeditiously resolved. Two business days later and almost three weeks since I have been unable to access my property due to a dead battery, the issue is still not resolved. I hate to think I have to take legal action to obtain my own property out of a unit I pay for monthly. I will add as a positive note, they comped this months bill at least

We rent a unit at the location in Cabot. We were very happy when it was Deer Creek. Since Copper Safe took over things have changed. I have been locked out of ... Read More

We rent a unit at the location in Cabot. We were very happy when it was Deer Creek. Since Copper Safe took over things have changed. I have been locked out of my unit for two weeks due to a dead battery. I went to get my suitcase for a trip I was leaving on in two days and surprise, surprise, I couldn’t get in. Sat out in the parking lot for an hour talking to Copper Safe who told me I had to call Nokia. Called them only for them to tell me I had to call Copper Safe for batteries. Sent a message. Went on my trip after buying a new suitcase. Went by to day (two weeks later) still can’t get in. Called Copper Safe and sent a message. Got a call back that went to voicemail saying needed to call Nokia. It was a local person that left the message, so I called that number back and got the call center again. My husband was on the phone at the same time and they finally told him they would send an expedited ticket. Meanwhile, I pay 114.00 a month for something I can’t access and had to buy a new suitcase as well. What a way to run a business. Very unhappy. I would give you zero stars if I could. I feel bad for the girls working the call center. It is not their fault.

Stay away from this business. I cannot get into my unit because the battery for the electronic lock is dead. They use an over seas call center that will put you... Read More

Stay away from this business. I cannot get into my unit because the battery for the electronic lock is dead. They use an over seas call center that will put you on hold for an hour and tell you that all they can do is submit a ticket and never respond back. It's been 2 weeks and I still can't get in.

First storage unit had 2 holes cut in it when we first moved in. Transferred units the next day...storage unit wouldn't open. After 2hrs on the phone to multipl... Read More

First storage unit had 2 holes cut in it when we first moved in. Transferred units the next day...storage unit wouldn't open. After 2hrs on the phone to multiple people it wad determined a new battery was needed but would take up to 3 business days. With a full load of things I canceled and took my business elsewhere

The office is supposed to be open according to their website. I don't want to use my phone to unlock the storage. When you pass away they make it hard for your ... Read More

The office is supposed to be open according to their website. I don't want to use my phone to unlock the storage. When you pass away they make it hard for your loved ones to get to the unit.