The customer service was so amazing , her name was Guillian she help me out so much I couldn’t have thanked her any better. Gave me clear directions and great... Read More

The customer service was so amazing , her name was Guillian she help me out so much I couldn’t have thanked her any better. Gave me clear directions and great hospitality.

Patricia helped me get my storage space. SHE WAS AWESOME.

Had a Good time talking through things with Ryan on the phone and he provided great customer service !

I spoke with a young lady by the name of Angela. She helped me with getting a unit. She was vary helpful and nice. Very happy with the service.

I REALLY APPRECIATE THE TIME MRS, JENNY TOOK ON EXPLAINING EVERYTHING TO ME. MRS. JENNY HAS GREAT CUSTOMER SERVICE. SHE WENT ABOVE AND BEYOND MAKING SURE I WAS ... Read More

I REALLY APPRECIATE THE TIME MRS, JENNY TOOK ON EXPLAINING EVERYTHING TO ME. MRS. JENNY HAS GREAT CUSTOMER SERVICE. SHE WENT ABOVE AND BEYOND MAKING SURE I WAS SATISFY WITH EVERYTHING SHE SHARED ABOUT STORAGE UNITS. MRS. JENNY YOUR AN BEAUTIFUL WOMAN OF GOD. MAY GOD BLESS YOU!

Thank you Josh for your courteous and kind manner. You're a great listener and customer service above & beyond. He told me everytime he did something and was wa... Read More

Thank you Josh for your courteous and kind manner. You're a great listener and customer service above & beyond. He told me everytime he did something and was waiting on issues I needed help with. I'm very greatly appreciative for his help. I feel very well taken care of. Plz give him a hefty ? raise?. He's a keeper for this company.

Thank you Josh for your courteous and kind manner. You're a great listener and customer service above & beyond. He told me everytime he did something and was wa... Read More

Thank you Josh for your courteous and kind manner. You're a great listener and customer service above & beyond. He told me everytime he did something and was waiting on issues I needed help with. I'm very greatly appreciative for his help. I feel very well taken care of. Plz give him a hefty ? raise?. He's a keeper for this company.

Patricia was amazing help and helped me find the best deals for my specific circumstances’! Thanks so much!!!!!

Patricia was amazing in assisting me in getting a unit. She answered all my questions and completed the process quickly and efficiently.

Been with them for months. The building is always very clean and the customer service is always so nice! I wouldn’t rent anywhere else in Akron but here! So a... Read More

Been with them for months. The building is always very clean and the customer service is always so nice! I wouldn’t rent anywhere else in Akron but here! So affordable!

Great place & very friendly place to store your items. Great communication. A very secure place to store items.

This self storage place is great! Convenient, location, and price! Climate control inside. Great for all your storage needs! They are the best storage for your ... Read More

This self storage place is great! Convenient, location, and price! Climate control inside. Great for all your storage needs! They are the best storage for your money?

If anyone is looking for a clean, secure, and affordable storage space Broadway Self Storage is the place. They have everything on site to make your moving in/o... Read More

If anyone is looking for a clean, secure, and affordable storage space Broadway Self Storage is the place. They have everything on site to make your moving in/out experience very easy. And lastly but most importantly is their customer service. They are very prompt in returning your call if you have questions or concerns. I felt very welcome when signing up for my storage unit. Two thumbs up for me. You want be disappointed.

I have used many storage facilities in my life and Broadway Self Storage has by far been the best! The facility is the cleanest I have seen. The staff are ver... Read More

I have used many storage facilities in my life and Broadway Self Storage has by far been the best! The facility is the cleanest I have seen. The staff are very helpful and friendly and it is very clear that they take pride in their customer service and the facility. I would highly recommend to anyone who wants top notch service in a clean and bright facility.

A wonderful storage company. I have no complaints. Thanks to Jasmine for good customer service.

Patricia at Broadway Self Storage provided exceptional customer service. She was knowledgeable, friendly, and went above and beyond to ensure all my storage nee... Read More

Patricia at Broadway Self Storage provided exceptional customer service. She was knowledgeable, friendly, and went above and beyond to ensure all my storage needs were met. Her professionalism and attention to detail made the entire process seamless. I highly recommend Broadway Self Storage, thanks to Patricia's outstanding service.

Pluses: Clean facility, especially the restroom! Heavy duty flat push trucks provided to aid moving several items at once. Minuses: Entrance signage/doors could... Read More

Pluses: Clean facility, especially the restroom! Heavy duty flat push trucks provided to aid moving several items at once. Minuses: Entrance signage/doors could use some work and clarity. There's a sign in the interior saying a few will be assessed for not returning a key to the lock box #1, but that lock box was already open and I used my code to open the exterior door. Either take down the lock box or make the signage more clear. It would also be nice to get even just a basic map layout of the building to know where the elevator is and that the interior loading dock(s) can be used. Without the minuses, I would rate 5 stars....

Just about every month I get a notification my payment didn't go through. I go online, payment doesn't go through, there's money in my account but I get the err... Read More

Just about every month I get a notification my payment didn't go through. I go online, payment doesn't go through, there's money in my account but I get the error does not honor. Now I have to call and talk to someone. This call has been 30 minutes. Rep said we can't take that card, yes you can, it's the ONLY card I've used with this place. It's not my bank it's on broadway self storage side. They are blaming my bank because they don't know why its not going through, the bank said everything is fine. The rep hung up because he couldn't figure it out and the admin didn't know what they were talking about. Horrible horrible horrible. As far as storing things it's clean, it was a bit musty but hardly noticeable. It's a cheap place to store things. If you are storing a lot make sure to have a uhual with a ramp otherwise you be going up and down some stairs. We have a unit on the ground floor. 2 star because of payment issues, app issues, customer service

I have a difficult time believing that the reviews for Broadway Self Storage are real. The new company took over at the beginning of the year and have raised ou... Read More

I have a difficult time believing that the reviews for Broadway Self Storage are real. The new company took over at the beginning of the year and have raised our rent twice since then. My particular unit has a massive support beam taking up at least 20% of the available space. There is no discount for this inconvenience. I have called several times to switch to a different unit, and each time they tell me there isn’t another one of that size available until I say that the website says there is. Then all of a sudden it’s “Oh yes well there is that one.” On more than one occasion they’ve tried to get me to pay for two units. They changed the front code to the door without telling me. Also, the door handle on the second floor has been broken since February. I’ve mentioned this on multiple occasions. I’m in no way surprised to have stopped by today to find it unfixed. The only reason they get two stars is because it’s an indoor unit, which current owners had nothing to do with. EDIT: In response to owner input. I never said I was charged for 2 units. I said that everytime I tried to speak to someone about it they tried to sign me up for a second unit to make up for the lost space in my current one. I was told someone would call me when something was available and that never happened so ???????? Just because you have to give a 30 day notice doesn’t mean you didn’t raise the rent? And the point is kind of that if you’re going to charge me more money I want a functioning door. Speaking of: sure, the door is usable if you get on the ground, put your hands under the door and pull so hard you slip a disk and cut your hands. The door was hardly functional when there was a handle. The reason I wasn’t able to talk when the owners called was because I’d tripped over the garbage can I used to prop the door open and fell down the concrete stairs, but yea the door doesn’t inhibit anyone from getting to their unit.

ZERO STARS........This building is INFESTED with mice. I had a very large storage unit here for 7 months. Drove from Charlotte to finally empty it. While unpack... Read More

ZERO STARS........This building is INFESTED with mice. I had a very large storage unit here for 7 months. Drove from Charlotte to finally empty it. While unpacking and setting up my condo, I found out there was a family of mice living in my area rug. Welcome to my personal horror movie. Now I have mice in my new condo. Thanks Broadway Storage. I now have to pay for an exterminator. Thanks Broadway Storage. My furniture is damaged. Thanks Broadway Storage. When I called to let them know about this and inquired about them paying for the extermination, I was hung up on. Thanks Broadway Storage for the excellent customer service!!! Unless you want an infestation of rodents I would not recommend using Broadway Storage. The post would not allow me to give ZERO stars!!!!!!!!!!!!!