Angela helped me to set up auto-pay. She was efficient and pleasant.

My password was not working, Jay looked up my account and provided a temp password to login and change the password. Thanks!

Patricia, very patient, friendly, very helpful. Answered all of my questions thoroughly.

Great experience getting everything set up really easy steps Guillian was super nice and explained everything to me step by step happy with my service thank you... Read More

Great experience getting everything set up really easy steps Guillian was super nice and explained everything to me step by step happy with my service thank you!

The representative was very polite and helpful she did an amazing job

Ruth is great to assist with anything needed & always very friendly! Love renting here.

Easy to use, good customer service. Cheryl was able to assist with our questions.

Princess helped me with all my storage needs, and was very patient and efficient. Thank you guys for all the help. And not to mention I received my 1st 2 months... Read More

Princess helped me with all my storage needs, and was very patient and efficient. Thank you guys for all the help. And not to mention I received my 1st 2 months free.

Had a problem with proof of insurance. Angela Aranas took my call and was very polite and professional. She was a great help and took care of the problem for me... Read More

Had a problem with proof of insurance. Angela Aranas took my call and was very polite and professional. She was a great help and took care of the problem for me. Thanks Angela!

Elijah was very helpful today in renting a unit. Everything was explained and signed over the phone, which made it much easier. I appreciate all the work done o... Read More

Elijah was very helpful today in renting a unit. Everything was explained and signed over the phone, which made it much easier. I appreciate all the work done on my behalf.

Angela was great! We were disconnected, and she worked hard to call me back. She helped me change to a unit that better fit our needs.

Wonderful experience!! Sam was very friendly and helpful, she helped me figure out how to make what they had available work out for my needs! She was very patie... Read More

Wonderful experience!! Sam was very friendly and helpful, she helped me figure out how to make what they had available work out for my needs! She was very patient and professional. I would recommend this place to anyone looking for affordable storage!

Cherryl was amazing in helping me switch my units over no trouble! Highly recommended!!

Angela arenas She was awesome on helping me close out my unit. She is great

Cheryl was the upmost help in walking me easily through what I thought was a complicated system n she got my problem fixed while avoiding an additional fee. Gre... Read More

Cheryl was the upmost help in walking me easily through what I thought was a complicated system n she got my problem fixed while avoiding an additional fee. Great service, I highly recommend to everyone.

Awesome job and helped me with getting everything set up fast and easy, thanks to my assistant Cheryl, would recommend

Patricia was the most helpful and very patient with setting up my account to rent my unit. I'd highly recommend her to assist anyone else looking to rent a unit... Read More

Patricia was the most helpful and very patient with setting up my account to rent my unit. I'd highly recommend her to assist anyone else looking to rent a unit!

I called to make sure my info was updated and he was very helpful and patient eljay was nice and I appreciated it very much I hung up with a smile thank you elj... Read More

I called to make sure my info was updated and he was very helpful and patient eljay was nice and I appreciated it very much I hung up with a smile thank you eljay

The lady was very helpful and professional and worked with me on a time to meet at the storage unit!

Great price on safe secure storage. Guillian handled my details like a pro. Registered on line easily.

Fast friendly and gave a great price on a storage unit. Glad to see units in the area available again!

Awesome experience. Cherryl helped me get my online payment options set. Very helpfull.

Easy process. Friendliest customer service representative named Jenny helped me get into my unit fast and easy. She even helped get me a discount.

Easy process. Friendliest customer service representative named Jenny helped me get into my unit fast and easy. She even helped get me a discount.

I needed a storage building, so I called Copper Safe Storage. The woman on the phone gave me all the information and was able to complete the transaction withou... Read More

I needed a storage building, so I called Copper Safe Storage. The woman on the phone gave me all the information and was able to complete the transaction without me having to go in. She was professional and very helpful.

Called and spoke with her about a storage. She didn’t have what I needed but she was so kind and gave me so much info about places in the area.

Called and spoke with her about a storage. She didn’t have what I needed but she was so kind and gave me so much info about places in the area.

Great storage! Clean, security!

Love these building very clean well kept and plan to use for a long time the owner is very friendly and helpful

Had trouble getting into my online account to pay my bill but called and spoke to Diether who was very helpful and he fixed the issue. My only complaint is that... Read More

Had trouble getting into my online account to pay my bill but called and spoke to Diether who was very helpful and he fixed the issue. My only complaint is that he kept cutting out so his connection must’ve been really weak. He was very helpful though. As far as the unit I have only used it for a month and all is well thus far. It can be tricky to open the unit door because of the metal slide sticking but other than that it’s ok. Also not a lot of room to drive through so if more than one vehicle is there you have to back out. That’s a little frustrating but I can deal with that.

Thank you Rose for helping me with the storage unit today. Thank you for military ? discount information.

Patricia helped with the move in process and made it very smooth and easy.

I just like doing business with them . like getting ? and slimjims and Powerade

Copper Safe Storage added storage units in the middle of the open U area. They made the driving area so small, you can not get a trailer to any unit. Nor can ... Read More

Copper Safe Storage added storage units in the middle of the open U area. They made the driving area so small, you can not get a trailer to any unit. Nor can you make a turn inside the lower complex due to the units being too close together. Absolutely a mess and an over-extension of greed. Before renting, be sure to go over to the Mountain City complex and look at the lower units. I would try to add a photo, but don't won't to get my pickup truck stuck in the turn and have to back out. The units in the back on the lower level are unacceptable, with anything larger than a very small car.

Horrible experience. Just purchased a very nice RV in NC. needed a place to store it for about a week to get tag and title paperwork complete in TN where I Live... Read More

Horrible experience. Just purchased a very nice RV in NC. needed a place to store it for about a week to get tag and title paperwork complete in TN where I Live. But they won’t allow me to park my insured RV until it already has a Tag, with a Title complete. Wasted 30 mins on phone with someone from another country that has no concept of how silly this is. I’m at an RV park in NC now, and there is no requirement for me to have these things finished less than 24 hours after purchase. I have all the paperwork for the purchase and I’m fully insured. These people run a bureaucracy that is inefficient and ineffective, but I’m sure they feel very important.

Drove over an hour to get to my new unit, had a hornets nest hanging inside when I opened the door. I am extremely allergic and was very lucky to not have been ... Read More

Drove over an hour to get to my new unit, had a hornets nest hanging inside when I opened the door. I am extremely allergic and was very lucky to not have been stung. Now my car is full of belongings an hour from home with nowhere to put it. EDIT: I will say that they refunded me without much hassle. I still feel that vacant units should be inspected before leasing to individuals. This one had not been open for some time if hornets had time to build a nest.

Rip off! They continued to raise the rates after it switched hands! Personally my unit went from $60 per month to $120. I was homeless and trying to find a ... Read More

Rip off! They continued to raise the rates after it switched hands! Personally my unit went from $60 per month to $120. I was homeless and trying to find a place that I could afford to rent and everything I owned was in that storage unit. I had finally found a place to live but with no vehicle and circumstances being such as they were I was unable to pay the sudden price increase and come up with all of the money to rent and get utilities turned on! I requested, because of being a good customer that gave no problem and paid my rent up until then, to please allow me time to get my stuff out of there. They refused. I lost all respect for such a unprofessional, disrespectful business that didn't even have anyone on sight! Hope you enjoyed my personal and private paper work, pictures of my family, etc. God has richly blessed me and as far as a business that greed leads I do not feel will prosper. No judgement only opinion based on personal experience

***READ THIS BEFORE RENTING FROM THIS UNPROFESSIONAL, INADEQUATE COMPANY *** A friend of mine got a call this morning...telling him that the move out forms ha... Read More

***READ THIS BEFORE RENTING FROM THIS UNPROFESSIONAL, INADEQUATE COMPANY *** A friend of mine got a call this morning...telling him that the move out forms had been completed and the lock on his storage unit was removed. To his surprise, he had not moved his stuff out nor took the lock off. He had to drive from out of town to check it, because the inapt person on the phone told him that the only option he had was to call the police...very unhelpful!!! Upon his arrival, he saw the lock still there and after inspection all of his belongings were there. What idiot's! They don't know what is going on at their properties. Also raised the rent 2 times since May, without any notifications. If you have to pay a few dollars more...GO ELSEWHERE...you won't regret it. They have the worst customer service and among the worst in the country to rent from. Don't trust them with your hard earned money. TERRIBLE!!! Absolutely the worst in Mountain City, there are more in the area to choose from and they appreciate your business and are locally-owned. If you want a nightmare....rent from Copper Safe. Should be Copper Unsafe!

I wanted one 16x10 and they are actually two separate 8x10 units and I was not informed this until I paid

I got this storage with previous owner and had great service until new owners came in and even though I never signed a new lease because they never sent it to m... Read More

I got this storage with previous owner and had great service until new owners came in and even though I never signed a new lease because they never sent it to me … I paid for September early and only was there for 6 days and couldn’t and wouldn’t refund me partial payment so be aware that they take your money and Don want to work with you bad service with new owners

New ownership is poorly ran, increased rent with 2 wk notice also you need to show proof of insurance on your unit or they will insure it for additional 14.00 a... Read More

New ownership is poorly ran, increased rent with 2 wk notice also you need to show proof of insurance on your unit or they will insure it for additional 14.00 and some change making it nearly 80.00 a month and most of the units aren't tightly sealed to where you get mice.. smh....Sandycreek twp...Ponelane address

If I could give zero stars I would. Do not store your items with copper safe storage. This property is no longer locally owned. They charge payment fees multipl... Read More

If I could give zero stars I would. Do not store your items with copper safe storage. This property is no longer locally owned. They charge payment fees multiple times a month and then deny that your card was charged even though you have the card statement showing. They will not refund or allow you to send the proof you were charged multiple times. They also added a $125 fee to the payment and Increase storage rates every few months.

Petty bureaucrats working from a distance with those they will never meet have GOT TO BE THE BANE of western civilization. It seems simple, switch an account fr... Read More

Petty bureaucrats working from a distance with those they will never meet have GOT TO BE THE BANE of western civilization. It seems simple, switch an account from one guy to another. There is apparently NO WAY to do this. The "property manager" who apparently refuses to answer to anyone, even God, has no solution other than those that have been tried and failed, because of "procedures." NEVER GO HERE

Great price, decent space, and lots of mice!! And everything not sealed up very tightly got chewed, and tattered, and pooed on! I'm talking kids keepsakes, my ... Read More

Great price, decent space, and lots of mice!! And everything not sealed up very tightly got chewed, and tattered, and pooed on! I'm talking kids keepsakes, my memorabilia, even some clothes!! NEVER WILL I RETURN MY THINGS TO ANY OF THEIR SPACES! Nor recommend anyone I know to either! ?